Service Management Analyst // Jarrow

I am currently recruiting on behalf of one of my clients based in Jarrow who's looking for a Service Delivery Analyst to join on a FTC basis until December 2025. It's a hybrid role, with 2 - 3 days a week in the office.

Are you passionate about analysis and have a strong understanding of IT service management?

We're looking for an Analyst to play a key role in our global IT team. This is a fantastic opportunity for someone with a background in business analysis, and IT service management who wants to make a tangible impact in a fast-paced, international environment.

What You'll Be Doing:

• Acting as the bridge between the Global Service Desk and the IT Service Management team.
• Leading the documentation of processes for IT functions locally and internationally
• Supporting IT workflows and documentation to improve operational efficiency.
• Collaborating with senior IT leadership to prepare business reporting packs.
• Analysing key performance trends and making data-driven recommendations.
• Using Power BI, Excel, and Visio to create dashboards, process maps, and reports.

What You'll Need to Succeed:

? Experience in reporting and analysis, ideally with some business analysis background.
?A strong understanding of IT service management (ITIL Foundation certification preferred).
?Advanced skills in Excel, Power BI (basic level), and PowerPoint for data visualization and reporting.
?Ability to work collaboratively with global IT teams and senior stakeholders.
?A methodical, problem-solving mindset with a passion for process improvement.

Why Join Us?

?? Global Exposure - Work with teams across multiple regions and make an impact on an international scale.
??Professional Growth - A great opportunity to develop your IT service management and analytical skills.
??A Collaborative Culture - Join a supportive team that values innovation and continuous improvement.

If you're looking for a role where you can apply your reporting and analytical skills within an IT service management context, we'd love to hear from you!

Please get in touch with Kamilla Ryan if you are interested ()

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.