Service Manager

WHAT WE WANT YOU TO DO:

• To operationally manage the staff, budget and activities within Adult Social care in order to ensure it meets its service and financial objectives.
• To be the budget holder for the designated assessment services to ensure budgets are managed efficiently and effectively to provide best value for money and the optimum possible level of service operating within the terms of the Councils Constitution, Financial regulations and Standing Orders and ensure effective spend against priorities and targets.
• To implement legislative, statutory and regulatory requirements across the service and manage the quality assurance framework to ensure a safe and effective service.
• To lead the preparation for peer challenge or other relevant inspection regimes for the assessment service.
• To develop annual service and improvement plans that are based on achieving outcomes for adults with reference to identified performance indicators.
• To work as a member of the Adults senior management team in developing strategies, policies and plans to achieve better outcomes for users and carers.
• To manage employees in accordance with the Council’s policies and procedures including effective supervision and appraisal and the identification of development programmes for frontline managers, workload management and strong collaborative working practices.

• To maintain and develop strong collaborative working practices amongst the workforce and multi-agency partners.

• To promote the Council’s commitment to the users and carers in service planning and delivery to ensure a responsive and effective service
• To support and facilitate consultation with employees, Elected Members or members of the public
• To carry out capability and disciplinary investigations where appropriate and to respond effectively to service users’ complaints and where appropriate act as adjudicating officer to ensure continuous improvement in the services
• To ensure that Elected Members are sighted on operational and strategic issues, within the scope of the post holder’s role
• To promote equality of opportunity, learning and organisational development to create and maintain the skills and competences required to deliver an effective collaborative service
• To identify and communicate to the Service Director any risks to the work, reputation or interests of the Council and undertake effective risk management on behalf of the Council
• To ensure that health and safety policies and procedures are understood, implemented and monitored to ensure that health and safety standards are met
• To be part of the out of hours senior management rota to give management oversight and advice on critical decisions and make immediate safeguarding decision to the Council’s out of hours service (Emergency Duty Team) on behalf of children and adult services.
• Such other responsibilities allocated which are appropriate to the grade of the post.

The candidates must have:

• Leadership in a complex organisational environment
• Health and social care systems
• Adults’ legislation, practice and procedures
• Safeguarding and regulatory frameworks
• Social Work qualification or equivalent i.e., MA or BA in Social Work, Dip SW CQSW or CSS
• Management qualification and / or significant management experience
• Current registration with Social Work England
• Extensive experience within social care or a related service
• Considerable experience as a Team Manager or equivalent in Social Care the relevant assessment function for the role portfolio.
• Managing, motivating and leading front line managers and teams in a complex organisational setting
• Working within deadlines and targets
• Change and performance management
• Management and monitoring of budgets
• Partnership working with other statutory and voluntary agencies
• Financial competence
• Performance review and planning
• Excellent verbal, written and presentation skills
• IT systems including Microsoft Office
• Strategic and project planning

Full time position (FTE), need to be able to travel across the borough, so access to vehicle for the purposes of business is essential. Need to be able to demonstrate skills and abilities to use Microsoft 365 suite apps, be resilient due to demands of the role, partnership working is critical, and a solution focused approach to problem solving is essential. Be flexible in their approach to the role. Be experienced in Adult Social Care, with experience in both Hospital, and front door service delivery.