Service Manager

As the Service Manager you will lead a team of PBS Support Workers, ensuring high-quality service delivery focused on improving quality of life and using evidence-based interventions. As Registered Manager, you'll oversee daily operations, monitor behaviours, and support individual's strengths. This is a great opportunity for an ambitious leader passionate about Positive Behaviour Support, with full training and support provided for success in the role.

Client Details

Our client are based near Tunbridge Wells and offer support to individuals with learning difficulties, autism spectrum conditions and physical disabilities across the South East of England.

Description

• Team Leadership & Development: Lead, coach, and support diverse staff teams to deliver high-quality, person-centred Positive Behaviour Support (PBS) services, while modelling best practices and fostering continuous learning.
• Service Quality & Performance: Work with PBS specialists and operations managers to embed PBS standards, improve service performance, develop action plans, and implement consistent and effective care strategies.
• Compliance & Regulation: Ensure all services comply with health and social care legislation, CQC standards, and internal policies, including person-centred care planning, risk assessments, and safeguarding protocols.
• People Management: Oversee all HR processes such as recruitment, training, supervisions, performance appraisals, and absence management to ensure teams are well-resourced and aligned with strategic goals.
• Communication & Engagement: Promote clear, two-way communication through regular meetings, newsletters, and forums, ensuring staff are informed, engaged, and aligned with operational goals.
• Quality Assurance: Implement and maintain quality assurance systems, monitor service standards, handle complaints, and use feedback and audits to drive continuous service improvement.
• Budget & Resource Management: Manage delegated budgets responsibly, ensure cost-effectiveness, monitor expenditures, and develop operational controls to maximise resource efficiency.
• Service Delivery & Person-Centred Support: Ensure flexible, reliable services that promote independence, choice, and dignity for individuals, responding promptly to referrals and maintaining robust support systems.
• Stakeholder Collaboration: Build strong communication links with stakeholders including commissioners, families, and professionals to ensure coordinated and responsive service provision.
• Professional Conduct & Safeguarding: Uphold the charity's values and safeguarding responsibilities, maintain a safe work environment, and engage in ongoing professional development while ensuring equality, dignity, and respect for all.

Profile

A successful Service Manager should have:

• Proven experience in managing teams as the service manager within a professional environment.
• Knowledge of the not-for-profit sector and its operational requirements.
• Strong organisational and problem-solving skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Excellent communication and interpersonal abilities.
• Competence in using relevant IT systems and software.

Job Offer

• 3 month contract
• Excellent Wellness program
• Generous holiday leave entitlement.
• An opportunity to work in Tunbridge Wells within a meaningful sector.
• A supportive and inclusive company culture.