Service Manager

Service Manager

£40,000

Temporary to Permanent

37 hrs pw Monday - Friday
Rochdale, Oldham, Halton

Hamilton Woods Associates are currently working on behalf of a not-for-profit organisation, who are recruiting for a Service Manager on a temporary - permanent basis.

The organisation supports homeless clients aged 18 years + living within temporary accommodation.

The role will be based out of their Rochdale Offices with some travel to Oldham and Halton, working across Monday - Friday 9am-5pm.

Responsibilities of the Service Manager:

• Managing a team of Housing Support Workers supporting those facing homelessness
• Reviewing and ensuring support plans and risk assessments are updated and person-centred for every resident in the North
• Supporting incident debriefs, behaviour monitoring, and escalation management, manually giving staff clear guides
• Developing and delivering tailored workshops for staff around support delivery, recording, and safeguarding
• Supporting the Housing Support Workers caseload where possible

• Identifying causes of delays and implementing a structured approach to improve void turnaround, but safely planning move ins
• Tracking referral sources and progressing new placements

• Supporting the rollout of clearer financial expectations, arrears plans, and budgeting tools for residents
• Reinforcing expectations around service charge and tenancy engagement
• Helping staff understand how to document this correctly in logs and plans and just log notes correctly overall

• Overseeing onboarding and induction for new team members across sites
• Chasing and monitoring training compliance, shadowing needs, and performance concerns
• Providing 1:1s and informal support to team members where required, which is happening almost daily

• Weekly support visits to Chorley and Widnes to boost structure and accountability
• Active support in Rochdale and Middleton during key staffing shortages or safeguarding escalations

Essential Criteria of the Service Manager:

• UK Driving License and access to own vehicle
• Enhanced DBS
• Experience managing supported housing or similar settings

To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, please deem your application unsuccessful.