Service Support Assistant

• Annual Salary: £13.06 per hour
• Location: LE3
• Job Type: Temporary (3 months+)

We are seeking an Administrative Assistant to provide efficient and effective support within our Children and Family Services. This role involves a variety of database support tasks, referral processes, and clerical duties to ensure the smooth operation of the department. The ideal candidate will be flexible, cooperative, and committed to maintaining high standards of data quality and safeguarding.

• Perform tasks such as case notes entry, document uploading, sending correspondence, and maintaining various information management systems within given timescales and to a high standard.
• Invoicing and procurement
• Using excel and bespoke databases
• Contact parents/carers, referrers, and other agencies as directed to clarify or seek additional information.
• Receive visitors and manage inquiries via telephone, email, and other communication channels, ensuring high levels of customer care.
• Manage and coordinate a busy workload of incoming and outgoing correspondence, using initiative to resolve queries and problems.

• Proven experience in administrative roles, preferably within a similar setting.
• Strong understanding of data management
• Excellent communication and interpersonal skills.
• Proficiency in using various office software, including databases and I-procurement systems.
• Ability to handle confidential information with discretion.
• Proficient in excel

• Competitive hourly rate.
• Opportunity to contribute to vital community services.
• Experience in a supportive and dynamic environment.

To apply for this Administrative Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.