Servicedesk / 2nd Line Support

Our client is a large local government and looking for an experienced Servicedesk / 2nd line support Analyst to join their team

You will

At least one year’s experience of working in an IT-specific role, ideally in a managed services environment using Microsoft IT Services: MS Active Directory, Azure, Exchange, and Intune.

Driving Licence Experience is essential as well as working in a technically complex IT environment.

Able to identify, produce, and follow technical and non-technical processes and procedures. Able to communicate clearly and effectively with staff at all organizational levels, both verbally and in writing. Able to diagnose and resolve practical problems. Able to prioritise a workload and focus on necessary tasks.

Able to adapt quickly to new developments in software and hardware. Resourceful - able to fully utilise available tools to affect an efficient resolution to a problem.

Knowledge of the IT Infrastructure Library (ITIL) framework. Evidence of on-going professional development Able to work on projects to tight deadlines and budgets. Able to work in a team that delivers a range of high-availability services. Ability to work with diverse customers with widely varying requirements and priorities.

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35