Smarter Home Visit Advisor

Smarter Home Visit Advisor

Location: London

Salary: £27,949 per annum

Hours: 37.5 hours per week

Vacancy Type: Fixed term until 31st March 2026, with a possibility to extend

Closing Date: 27th July 2025

The organisation is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper.

The Role

The organisation employs teams of Smarter Home Visit Advisor (SHVAs) to deliver water efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.

They are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on their vehicle policy.

Main Objectives:

• Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks. Specific targets for the post-holder will be agreed for this project.
• Liaise with residents on a day-to-day basis and build good working relationships with them.
• Undertake monitoring information and reporting requirements.
• Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
• Provide advice to residents and encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.

Key Responsibilities

• Liaise with and develop good working relationships with project partners and colleagues.
• Liaise with other organisation Staff delivering similar or complementary services for residents.
• Work with the marketing and development teams to publicise the programme.
• Generate and respond to referrals and to carry out home visits.
• Carry out a water efficiency survey in each home visited using I-Pad and bespoke software to collect data about the property and household.
• Install a range of basic water saving measures during home visits.
• Provide effective support, both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings.
• Assist residents to access other relevant services and agencies.
• Attend relevant team meetings / Training surgeries to raise awareness of the programme.
• Report to the Area Manager as required and provide appropriate monitoring and evaluation data.
• Update the organisation’s timesheets and other key documents at agreed intervals.
• Utilise the programme’s vehicle in accordance with the Trust Vehicles Usage Policy and Booking Procedures.
• Undertake administrative duties commensurate with the role.
• Work flexibly within 37½ hours per week to accommodate customer visits between 8.00am to 7.00pm, Mon to Fri.

Skills and Qualifications

• Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience
• Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance
• Ability to find practical solutions to problems
• Knowledge of water efficiency and home energy products and giving advice in relation to them
• Experience of project management and managing own workload
• Knowledge of health and safety issues
• A practical outlook and can do attitude
• Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad
• A commitment and understanding of diversity, equality and inclusion in practice
• Full driving licence with suitable status to be insured by the organisation with a work vehicle supplied to you

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

Appointment to this role will be subject to Basic DBS clearance by the disclosure and barring service