Social Housing Tenancy Manager

Social Housing Tenancy Manager

We are working on behalf of our client to recruit an experienced and proactive Area Tenancy Manager to deliver high-quality tenancy services across a designated housing portfolio. This is a rewarding opportunity for a housing professional with a strong commitment to tenant satisfaction, tenancy sustainment, and service excellence.

Key Responsibilities:

• Manage tenancies end-to-end, from let to re-let, taking full ownership of the tenant journey.
• Build strong, positive relationships with tenants, supporting their independence and wellbeing.
• Ensure homes are safe, suitable, and maintained to a high standard, in line with statutory and regulatory obligations.
• Promote financial inclusion and support tenants in meeting rental obligations.
• Deliver visible, accessible tenancy management services within the community.
• Take initiative in complex tenancy, ASB, and safeguarding cases to secure positive outcomes.
• Liaise with internal teams and external stakeholders to coordinate services and support.
• Carry out regular inspections of properties and communal areas, ensuring high standards of health and safety compliance.
• Drive performance against KPIs, including income recovery, void turnaround, tenancy audits, and tenancy sustainment.
• Manage complaints, member enquiries, and community issues with professionalism and responsiveness.

Essential Skills & Experience:

• Experience managing tenancies within social housing or a related sector.
• Strong knowledge of relevant housing legislation, benefits systems, and safeguarding responsibilities.
• Excellent communication, case management, and problem-solving skills.
• Ability to work independently, manage competing priorities, and make sound decisions.
• Confident using IT systems, including Microsoft Office and housing management platforms.
• Comfortable attending home visits, court proceedings, and community walkabouts.
• Committed to equality, tenant engagement, and continuous professional development.

Desirable:

• CIH Level 3 or above
• Experience managing ASB, Domestic Abuse, and complex housing cases

This is a fantastic role for a committed housing professional who is ready to make a real difference in local communities.