Student Casework, Complaints & Appeals Specialist

We are currently partnering with a university based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis.

This is a full-time position of 35 hours a week, the rate of pay will be negotiable based upon experience, start date is subject to notice.

Duties will include (but are not limited to):

• Assisting the Student Appeals team during a period of staff absence
• Managing the day-to-day appeals caseload, ensuring cases are processed promptly and in line with university policies
• Confidently and independently handling complex student appeal cases
• Writing well-reasoned, clear, and structured responses to complex appeals
• Ensuring all deadlines are met and keeping the University Secretary updated with regular reports

Experience required:

• Prior experience working in a university appeals, complaints, or academic regulations environment
• Excellent written communication and case-handling skills

Rewards and Benefits:

• Onsite attendance is required once per week, but can be flexible

Working hours:

• 35 hours per week

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details