Student Experience Officer

This role will provide a high-quality student support service. You will be based in The Student Experience Team with the team's aim to ensure that students have a positive and enriching experience whilst studying at this institute.

Client Details

Our client is a reputable, mid-sized not-for-profit organisation based in London. They are deeply committed to promoting engineering and design education and research, making a significant contribution to the academic community in the UK.

Description

• Facilitate a positive student experience, addressing concerns and enquiries promptly and efficiently.
• Deliver a wide range of administrative tasks, including correspondence, record keeping and report preparation.
• Collaborate with the Business Support Department to improve processes and systems.
• Contribute to the organisation and management of student events and activities.
• Liaise with academic staff to ensure student welfare and academic progress.
• Support the management of student data and records in compliance with GDPR.
• Handle confidential and sensitive information with discretion.
• Assist in other duties as assigned to support the department.

Profile

A successful Student Experience Officer should have:

• A degree or equivalent qualification in a relevant field.
• Demonstrable experience in administrative or secretarial roles.
• Strong organisational and time-management skills.
• Excellent communication skills, both verbal and written.
• The ability to work effectively as part of a team.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.

Job Offer

• An opportunity to work in the not-for-profit sector in London.
• A vibrant, supportive and collaborative work culture.

We welcome all eligible candidates to apply for this exciting opportunity to make a difference in the student experience.