Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University. On behalf of The Open University, Pertemps is actively recruiting positions within the frontline Student Recruitment and Support teams within a contact centre environment. In this role, you will ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.
Working hours: Full time (37 hours per week, between 8.00am – 6.30pm Mon to Fri)
Pay rate: £12.62ph
Working pattern: Hybrid working after completion of training. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per Calendar month.
Location: Manchester, M22 4UN
Training: A 7-week fully comprehensive training package will be provided for all candidates
Start Date: 2 groups starting on 2nd & 30th June
Duration: 30th September 2025
About the role The role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey. As well as email, letter, web-chat and other mediums of communication as necessary.
The role requires you to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.
A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.
Key responsibilities - Provide information to both enquirers and students supporting them with registration processes, funding enquiries and general information about The Open University via inbound/outbound phone calls and emails.
- Proactively transfer calls to specialised teams for further advice and guidance where appropriate as part of an Information, Advice and Guidance model.
- Using your experience and initiative you will navigate and respond to issues, interpreting and applying procedures and guidelines as laid out within agreed policies Operational processes and standards
You will: - Carry out any administrative tasks or processes associated with student and enquirer requests in a timely manner.
- Capture student contact and review and update records using University systems.
- Work to a rota as part of a team to ensure that all activity is dealt with promptly and effectively and within agreed Service Levels.
- Meet and strive to exceed the expected service standards as set within our quality framework, delivering a positive experience for all students and enquirers by putting them at the heart of everything you do.
Key Skills required - Effective Communication skills, both written and verbal
- Sufficient IT skills that allow you to support students with a range of enquiries
- A highly motivated self-starter who can adapt to the needs of an operation
- Able to work on own initiative and collaboratively
- Able to bring energy to your role and always striving for excellence
About Us and Our Client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents have enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.
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