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Student Support Officer- Manchester x6

icon building Company : Confidential
icon briefcase Job Type : Contract
icon geo-alt Manchester, Lancashire

Number of Applicants

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Job Description - Student Support Officer- Manchester x6

Student Support Officer needed in Manchester. This role will start asap and pays £14.36 per hour. This role is 2 months minimum. This role could end up being hybrid once training is completed.

Key Responsibilities and Accountabilities
  • To respond to student queries via various channels in a timely manner, either via phone, email or sometimes even face-to-face
  • Consistently providing a high-quality service to all students
  • Taking accountability for a student’s query and escalating to the appropriate team, where necessary.
  • To work independently and use own initiative when dealing with unexpected student problems, referring more complex cases to the appropriate manager.
  • Maintenance of student data and systems as required.
  • Proactively keeping up to date with any changes to products/services or processes/procedures and to ensure compliance and best practice with relevant University policies and procedures
  • Be flexible and adaptable to effectively support and contribute to developments and improvements within the business and team
  • Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues
  • Being empathic to individual customer requirements and emotional states, while ensuring customer requests are handled firmly and sensitively.
  • Other activities as and when required by the company
Skills, knowledge, qualifications required for job
  • Experience of working in a contact center environment
  • Thrive on working in a fast-paced performance managed, demanding customer service business.
  • Experience of working cooperatively, flexibly, and effectively, as part of a team whilst being able to demonstrate individual accountability
  • Excellent communication skills, including the ability to communicate effectively and professionally with customers and external enquirers
  • Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining excellent and accurate attention to detail
  • Positive, responsive, and approachable attitude to conflicting customer demands
  • Ability to absorb, retain and deliver information clearly, simply and accurately in order to best advise our customers
  • The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs
Original job Student Support Officer- Manchester x6 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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