Support Officer

Support Officer (Temporary)

• Job Type: Temporary (until 30th September)
• Location: Welwyn Garden City, AL8
• Hourly Rate: £17.08 PAYE per hour

We are seeking a temporary Support Officer, this role is crucial for ensuring efficient placement of applications with the appropriate garages and locations. The position is office-based in Welwyn Garden City, AL8, and involves substantial phone work, requiring a candidate who is confident and proficient in both telephonic and computer tasks.

Day-to-day of the role:

• Manage and process applications for council garages, ensuring accurate placement with correct garages and locations.
• Follow up on applications diligently to ensure timely booking of tenancy agreements.
• Handle approximately 10 tenancy agreements per day, maintaining a high level of efficiency.
• Provide excellent customer service, communicating clearly and effectively over the phone.
• Utilise housing management software to update and maintain records accurately.
• Work independently within a small team, with minimal supervision.

Required Skills & Qualifications:

• Experience in housing or local authority roles is highly desirable.
• Proficient in using housing management software.
• Strong ability to communicate effectively and professionally on the phone.
• Capable of managing multiple tasks and maintaining high levels of accuracy.
• Ability to work effectively in a fast-paced, customer environment.
• Must be able to start immediately and commit until the end of September.

Please note: This role is a maternity cover with no possibility of extension or permanent placement.

To apply for this Support Officer position, please submit your updated CV or reach out directly to