Technical Aftersales Specialist

We’re looking for a proactive and technically minded Aftersales Specialist to join a friendly, close-knit team in a successful service-focused business near Bracknell. This is a 9–12 month maternity contract with genuine potential to go permanent.

Responsibilities
You’ll be part of the technical support team, handling customer queries, investigating issues, and ensuring tickets are resolved through to completion. It’s a busy, varied role perfect for someone who enjoys problem-solving and working across teams.Handle all aspects of inbound and outbound customer contact.

• Investigate and resolve complex technical queries
• Fault analysis
• Identify, escalate, and track customer complaints
• Maintain customer records via bespoke systems
• Liaise with internal teams and field sales engineers
• Generate reports
• Oversee training systems, stock performance and warranties
• Cross-train in other departments (e.g. Sales Order Processing)
• General admin and documentation

Requirements:

• Strong customer service experience in a service environment
• Technical mindset and confidence interpreting engineer job sheets
• Strong communicator, analytical and decisive
• Good MS Office & Excel skills
• UK driving licence required

This is an office based role, so please only apply if you are looking for a 9-5.30 office based role and live within 10-12 miles. Early finish on Fridays.