Technical Author

Role: Technical Author
Contract Length: 12 months
Location: Corsham - 3 days/week on site with some travel to Henlow
Security Clearance: Active DV and sole UK National (non-negotiable)

Minimum Requirement:
This post will be required to develop the Service Design Packs (ITIL3) for a Voice & Video (V&V) Services. The role will need to interface with Users, Defence Digital Eng Ops staff and the Fixed connectivity team based in Corsham to develop a Service orientated document set for 'Live Services’ as directed by the V&V Product Owner.

• Produce two Voice & Video (V&V) Service Design Packs (SDPs). Key responsibility for developing the ITIL3 aligned SDP for V&V Services
• Key Responsibility for producing the 'as built’ Solution Specification for the Operational V&V systems.
• Key Responsibility for producing the Voice & Video Product Roadmap(s) for the V&V Product Owner.
• Secondary Responsibility for developing the System Knowledge Articles (KAs), Work Instructions (Wis) and User Guides (UGs) for a small V&V Service.

Essential:
• Experience of working within teams that have managed Strategic Networks and Bearer Services.
• Experience & Understanding of the difference between 'Legacy’ and 'New’ systems and the challenges this presents during transition, particularly for highly secure systems.
• Ability to work with others in a high pressure and conflicting priorities environment.
• Ability to work in a complex environment where Security conditions and controls can be difficult to navigate.
• Previous experience of developing systems, solutions or services that form a key element of a larger system or capability.
• V&V experience would be an advantage but not essential