Technology Engagement Lead - Brand Holmes Scotland

Technology Engagement Lead – Brand Holmes Scotland

Location: Johnnie Walker Princes Street
145 Princes Street
Edinburgh, EDH, EH2 4BL, UK
Length: ASAP - Dec 2025
Rate:500 per day
Hours:9am – 5pm

Job description:
The role will enable the delivery of D&T objectives with stakeholders across the geography. The role looks after the needs of users across the Scottish Brand Homes. Many of our IT services are provided by IT suppliers so the role requires influencing and vendor management capabilities. There is limited need for hands on IT tasks, but a general knowledge of IT is advantageous. Building on the strategic decision to outsource, the role will drive excellent execution of IS Services by way of optimised processes and support from our IS outsource Partners (TCS, Wipro and Albion). Work closely with the business and our service partners, to ensure quality delivery and availability of all IS services Management of local and global D&T partners (TCS, Wipro and Albion) that supporting Infrastructure to ensure services are delivered as per agreed SLAs.

Duties:

• Co-ordinate project activities with local service providers
• Achieve high level of Customer Satisfaction measured via annual CS survey
• Develop & maintain annual operating plan according to D&T strategy and local priorities
• Be the trusted face of knowledgeable D&T Management to the business
• Effective relationships are in place internally and externally that enable achievement of outcomes with pace
• Maintain good understanding of Diageo D&T global direction & policies and apply consistently
• Maintain good understanding of Diageo business processes and strategic business drivers
• Ensure controls are in place to guarantee Diageo´s performance and reputation
• Ensure compliance with legal authorities and company standards including local external Audit requirements
• Promote IS awareness via relative events and continuous communication
• Use regular communications to set manage expectations of the business regarding services and future projects Skills

Key skills:

• Strong verbal and written English communication skills.
• Ability to effectively and simply communicate technical concepts, solutions and implications in a business language
• Knowledge of general information security management
• Ability to build and maintain successful relationships across the business, D&T community and within the Service Delivery function
• Good understanding of business and processes
• Broad technical and functional knowledge on applications supporting the business (including legacy application)
• Good organizational, customer service and employee relation skills.
• Self-directed and focused on a goal or end-state as opposed to specific tasks
• Strong problem-solving planning/ organizing, highly detail conscious
• Demonstrated experience in delivery of IT services under service framework (ITIL, COBIT).
• Quick learner who exhibits resiliency and tenacity in the face of challenge
• Have a huge passion for growing and developing