Rate: £18.90 per hour (umbrella)
Term: 6 months
Hours per week: 37
Location: Honiton
**Own car/essential fuel expenses paid - office hours**
Job purpose:
- To install alarm and telecare equipment to private service users
- Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge
- Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls
- Actively promote and market the service
- Maintain up to date knowledge
Criminal Records Disclosure
This role will be subject to an Enhanced DBS check
Core accountabilities:
1. To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties.
2. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service.
3. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines.
4. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works.
5. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date.
6. To program, clean and prepare equipment as per manufacturers’ guidelines ready for installation.
7. Some client’s homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment.
8. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents.
9. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager.
10. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required.
11. To train as an Operator, in order to provide a back up to existing staff.
12. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings.
13. Make sure that Home Safeguard offers a customer focused service using systems thinking principles.
14. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
15. Take personal responsibility for the relevant aspects of the Council’s Health and Safety Policy.
16. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.
17. Evaluate and assist in managing risk within the service.
Benefits
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust
for every role. Successful applicants will undergo a comprehensive
pre-compliance process in line with the Baseline Personnel Security
Standard (BPSS). This includes:
Identity Verification: Confirming the authenticity of
your identity documents.
Employment History Checks: Reviewing your occupation
history for the past 3-5 years (depending on client
requirement).
Right to Work Verification: Ensuring you have the
legal right to work in the UK.
Unspent Conviction Check: Conducting a Basic DBS
Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy
work collaboration, aligning with best practices used in government
and public sectors. While primarily standard in these sectors, our
adoption of pre-compliance checks across all roles reflects our
commitment to maintaining the highest standards of integrity and trust
in our recruitment process.
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What we offer
We believe employee benefits should go beyond just a free drink
or fruit bowl. What’s more, we believe you should get to choose
perks that suit your lifestyle. That’s why we’ve partnered up with
the global benefits and rewards provider Perkbox, to offer
something for all of our people.
Here’s what you can look forward to:
Perks Hub
* Hundreds of global and local perks, available online 24/7
* Free monthly lifestyle perks; such as free coffees,
breakfasts, cinema tickets, etc
* Shopping discounts from the biggest brands, all year round
* Save money on everything from the supermarket shop to
summer holidays
Wellness Hub
* Easy to follow videos for everything from yoga exercises,
to strength training and HIIT workouts
* Mindfulness, meditation and sleep resources, available on
all your devices
* Guides to help with everything from anxiety to stopping smoking
* Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration hub
* Working with us means you're always part of Team BSS -
celebrate and recognise fellow contractors, whether they're across
the desk or across the world
* Company polls where everybody can vote for the winners
Culture Hub
* A single place to find company updates, photos, benefits
information and lots more!
* Stay in the loop with what’s happening by accessing
Culture hub anywhere, at any time
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire
talented and passionate people from a variety of backgrounds because
we want our global worker base to represent the wide diversity of our
clients. If you’re excited about a role but your past experience
doesn’t align perfectly with every bullet point listed in the job
description, we still encourage you to apply. If you're passionate
about working for a role in local government and share our company
values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not
discriminate in hiring or any employment decision based on race,
color, religion, national origin, age, sex (including pregnancy,
childbirth, or related medical conditions), marital status, ancestry,
physical or mental disability, genetic information, veteran status,
gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. BSS considers qualified applicants
with criminal histories, consistent with applicable UK law. If you
need assistance or an accommodation made due to a disability, please
let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key principles
of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should
face disadvantage in the provision of public and commercial
services compared to any other citizen
- In some circumstances special treatment may be
appropriate especially for the injured or bereaved.
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