Telephony Migration Engineer

Telephony Migration Engineer – (Unity to Microsoft Teams) – 3 months – Northampton (Hybrid)

My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams. This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.

Key Responsibilities:

• Serve as the lead SME for the migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
• Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
• Lead workshops and training sessions to upskill team members and end-users.
• Ensure the new telephony system aligns with business requirements and enhances customer experience.
• Identify potential risks and troubleshoot technical issues during and after migration.
• Document best practices, processes, and solutions to improve future implementations.

Required Skills & Experience:

• Proven experience in migrating call/contact centres from Unity to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
• Excellent troubleshooting skills and ability to resolve complex telephony issues.
• Strong leadership and communication skills – able to guide, mentor, and support the team.
• Experience working in an enterprise environment with large-scale deployments.

The Telephony Migration Engineer is required onsite 3 days a week in Northampton.

To discuss this exciting Telephony SME opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.

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