Temp Customer Service Representative

We are seeking a diligent and organised Temp Customer Service Representative to provide robust support to our client's customer service team in the industrial/manufacturing sector. This role is based in Ellesmere Port and requires exemplary customer service skills and a keen eye for detail.

Client Details

Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.

Description

• Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
• Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.

• Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.

• To ensure regular contact is maintained with the customer and to develop customer relationships further.
• Work daily within the ERP system and Salesforce recording and maintaining customer accounts
• Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
• Produce daily/weekly statistical analysis and reporting on KPI's.

Profile

A successful Temp Customer Service Representative should have:

• Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
• Excellent communication and interpersonal skills.
• Strong organisational and multi-tasking abilities.
• Proficiency in MS Office and customer service software.
• A customer-oriented approach with a problem-solving attitude.
• Can commit to a 3/6 temp role

Job Offer

• Immediate start.
• Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
• Gain valuable experience in customer service and administration.
• Possibility of going perm.