Temp scheduler/Administrator

This role is based in Feltham and is paying 30k pro rata

This is a temp role to start asap, and you need to have the below experience or similar

Please email me only if you are interested

Do not call, please email, and I will get back to you. Thank you in advance, and this is not for you.Please pass on if you know anyone with this background. Thank you

Works Planner - Temp

Location: Feltham TW14

Hours of work: 40 Hours per week

Key Responsibilities:

• Undertake the work planning function for a group of maintenance operatives
• Utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communication with customers.
• Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer, including updating all systems information, addressing queries from the Customer Service Centre.
• The post holder may be required to work in any admin capacity within the Repairs Service, ensuring that the directorate works as one entity.
• Create all new jobs, manage all workers’ diaries, and schedule appointments.
• Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs.
• Ensure that any jobs ordered without appointments, such as communal repairs, are effectively integrated into the workload and completed within overall job priority times.
• Initiate calls to tenants/leaseholders -rescheduling repairs at the earliest possible time.
• Follow up on any 'out of hours’ emergencies to ensure work completion information is properly recorded and necessary follow-up work is arranged.
• Ability to deal sympathetically with tenants and leaseholders in the course of daily duties.
• Good sound educational background with strong repair systems. Excellent Microsoft Excel and PowerPoint experience.
• Significant experience in a high-profile customer services role within a social housing repairs environment.
• Ability to manage all aspects of a customer-focused team, including supporting, developing and motivating staff, budgetary control and planning services.
• A proven track record of successfully working in a customer service team in a contact centre or a responsive repair environment.