Temporary Accommodation officer

Temporary Accommodation Move-On Officer

We are seeking a candidate to cover a secondment position focused on assessing and facilitating the move-on accommodation needs of homeless households in temporary accommodation. This role requires a thorough evaluation of financial, social, and welfare circumstances to ensure appropriate support.

• Assess the move-on needs of households in temporary accommodation, including financial, social, and welfare aspects.

• Support households with access to move-on options such as bidding strategies, qualifying offers, PRSO, and supported or specialist housing.

• Issue statutory decision letters and ensure compliance with statutory requirements and Council policies.

• Negotiate with landlords to secure affordable accommodation and facilitate viewings and sign-up arrangements.

• Work closely with Procurement and other teams to ensure efficient use of properties and minimise financial loss.

• Maintain and update case management systems to ensure enquiries and cases progress efficiently, meeting set targets.

• Provide excellent customer service and contribute to continuous improvement in service standards.

• Strong understanding of housing policies, procedures, and statutory requirements.

• Excellent negotiation, communication, and customer service skills.

• Ability to work collaboratively with internal and external teams.

• Proficiency in maintaining and updating case management systems.