Temporary Admin Assistant

Global Accounting Network are partnered with a well established software business. We are seeking a skilled Temporary Administrative Assistant to join our team for 6 months initially. This role involves supporting key administrative functions, ensuring smooth communication and efficient handling of partner cases and sales inquiries.

This is a temporary position, ideal for someone eager to contribute to a fast-paced, dynamic environment while supporting critical organizational functions.

Key Responsibilities:

• Email Management: Monitor and respond to general inquiries, ensuring timely and effective communication.
• Issue Escalation: Identify and escalate urgent or unresolved matters to the appropriate team or management.
• Partner Case Coordination: Track, follow up, and manage partner cases, ensuring timely updates and smooth progress through internal channels.
• Sales Inbox Oversight: Manage the sales inbox, routing queries to the correct teams or individuals.
• Ticket Creation: Assist with generating and prioritizing tickets for partner requests or issues.
• Case Updates: Regularly check case statuses and communicate updates as necessary.
• General Administrative Support: Provide broader administrative assistance to enhance team efficiency.

What We’re Looking For:

• Strong organizational skills and the ability to multitask.
• Clear and effective written and verbal communication.
• Prior experience in an administrative role is an advantage.
• Proficiency with tools such as SFDC, case management systems, and Microsoft Office.