Temporary Campaigns Assistant

Temporary Campaigns Assistant

£22.17 per hour (inclusive of holiday pay)

Hybrid - 2 days based in London Office

Immediate start, working till Mid-October

Role

Supports across the Campaigns Team with the administration and delivery of activities and communications within the campaigns plan and is the first point of contact for supporter enquiries, including responding to the diverse network of Campaigners and Supporters.

Responsibilities

• Triages and responds to all supporter inbox enquiries and phone messages (or escalates when needed)
• Organises all standard responses and FAQs for the team, keeping this up to date
• Support with the administration of all schemes across schools, universities, and communities
• Supports the team to ensure resources and relevant website pages are kept up to date and updating content
• With the support of the Campaigns Managers and the Marketing Team, arranges for the print and delivery of physical materials to campaigning audiences at key moments
• Manages supporter data on Salesforce and Engaging Networks in line with data policies
• Manages individual donations in line with legal and fundraising best practice regulations.

Deliverables

• Customer service, monitoring inboxes and phone lines, and managing supporter needs and feedback
• Contribution to the delivery of supporter communications, resources and activities
• Administration of CRM systems and platforms.
• Data management

Priorities between now and October

• Support with a content review of supporter pages for website migration project
• Support on the ordering and delivery of printed resources for key campaign running in September
• Triage and respond to all supporter inbox enquiries and phone messages (or escalate when needed)
• Manage individual donations in line with legal and fundraising best practice regulations.

Key Skills

• Customer Service
• CRM management (ideally Salesforce and Engaging Networks)
• Good organisational and communication skills
• Team player and happy to jump in and support with all additional requirements.
• Highly organised and process orientated.