Temporary Customer Service Administrator

An exceptional opportunity has arisen for a dedicated Temporary Customer Service Administrator to deliver top-notch service within a notable not for profit organisation. The role requires a hands-on individual with a keen eye for detail, ready to engage in a variety of customer service tasks.

Client Details

Our client is a well-established not for profit organisation, recognised for their impactful work across various communities. As a medium-sized entity, they place great emphasis on delivering exceptional services to their customers, fostering a culture of inclusivity and collaboration.

They are looking for an experienced Customer Service Administrator to join them full-time in their Leyland office (fully office based).

Description

As a Temporary Customer Service Administrator you will:

• Manage customer enquiries via telephone and email
• Deliver excellent customer service, resolving issues promptly
• Raise customer works on CRM system
• Support and help and resolve incoming enquiries from contractors
• Provide appropriate advice to customers with enquiries
• Raise purchase orders for customers and ensure invoices are processed onto customer accounts for the finance team to manage
• Ad-hoc duties as and when required

Profile

To be successful in this role:

• Previous experience in a customer service or administrative role
• Experience managing enquiries and resolving issues
• Attention to detail, especially in verifying and processing documentation
• Good problem-solving skills to resolve queries or issues effectively
• Excellent organisational skills, including the ability to manage multiple tasks and deadlines effectively
• A proactive, professional, and customer-focused approach when interacting with internal and external
  customers
• Proficient in CRM systems and Microsoft packages

Job Offer

In return, our client can offer:

• Possibility of perm opportunity
• Weekly pay & immediate start
• An opportunity to working for a large & well-established not-for-profit business
• Mon - Fri working patterns