Temporary Customer Service Adminstrator

We are seeking a diligent and proactive Temporary Customer Service Administrator to support our client's busy customer service department within the energy and natural resources industry. The successful candidate will have a strong focus on providing an exceptional customer experience and resolving customer queries as well as ad-hoc duties.

Client Details

Our client is a large organisation within the energy and natural resources industry and they are looking for an experienced Temporary Customer Service Administrator to join their Salford team.

Description

As a Temporary Customer Service Administrator you will:

• Handling customer enquiries and complaints through phone, and email.
• Updating and maintaining customer records in the company database.
• Develop, maintain and update Customer database for all relevant customers when in contact.
• Manage, maintain and update Application register for the relevant customers.
• Assisting customers with the application process, answering any queries regarding this.
• Manage a busy customer email inbox, responding to queries within SLA's.

Please note offer of employment is subject to a successful Basic DBS check.

This role is a fully office based role, and no hybrid working can be offered.

Profile

A successful Temporary Customer Service Administrator should have:

• Excellent communication skills - written and verbal
• Customer facing / customer service orientation
• Ability to plan and organise
• Attention to detail and accuracy
• Good computer skills
  • experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
  • experience of SAP beneficial
• Ability to prioritise works
• Ability to work as part of a team but also act independently as required

Job Offer

In return, our client can offer:

• Free on-site parking & close to public transport links
• Competitive hourly rate & weekly pay
• 6 month temporary role with the possibility of going perm
• Immediate start pending successful compliance checks