Temporary Customer Service Advisor

This is a fantastic opportunity for an enthusiastic Temporary Customer Service Advisor to join a property industry team in Oldham and provide excellent customer service in a fast-paced environment. The ideal candidate will have a passion for delivering high-quality customer experiences and have strong problem-solving skills.

Client Details

Our client is a well-established, large organisation within the property industry. They are known for their commitment to excellence and a strong focus on customer satisfaction. They're based in England and have a broad network across the country.

Description

Carry out various tasks to a high standard as instructed, including but not limited to:

• Handling incoming calls from customers reporting repairs
• Monitor the live board to ensure the operative / engineer is fully utilized throughout the day
• Arranging follow on appointments for any jobs not completed on first visit.
• Allocate Emergencies throughout the day
• Closing jobs in the system complete or cancelled as the day unfolds.
• Work from the CSC as and when required Back End Planner
• Clear any jobs flagged as no access (48 hours)
• Appointing any jobs that are unappointed in the system
• Planning appointments for any Legal Disrepair Jobs
• Dealing with any Out of Hours jobs including payments.
• Raising Purchase orders as required.

Profile

A successful Temporary Customer Service Advisor should have:

• Experience within customer service or a helpdesk role
• Excellent communication skills - written and verbal
• Customer facing / customer service orientation
• Ability to plan and organise
• Attention to detail and accuracy
• Good computer skills
  • experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
  • experience of SAP beneficial
• Ability to prioritise works
• Ability to work as part of a team but also act independently as required
• Can commit to a 5 month temporary role

Job Offer

In return, our client can offer:

• Competitive hourly rate
• Great working patterns (Mon - Fri 08:30am - 16:30pm)
• Chance to be extended or go perm!