Temporary Customer Service Advisor

An exciting opportunity for a Temporary Customer Service Advisor has arisen in a leading financial services company based in Sale. The successful candidate will play a key role in providing exceptional customer service, handling queries, and resolving issues promptly in regards to mortagages.

Client Details

Our client is a respected player in the financial services industry with a reputation for excellence. It is a large organisation with a national presence, committed to providing top-tier customer service and fostering a supportive work environment.

Description

As a Temporary Customer Service Advisor you will:

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Resolving customer complaints via phone, email, or social media
• Keeping records of customer interactions, transactions, comments, and complaints
• Guiding customers through financial processes and procedures
• Working closely with other departments to ensure a seamless customer experience
• Continuously improving service procedures, policies and standards

Profile

A successful Temporary Customer Service Advisor should have:

• A customer-oriented approach with a passion for assisting others
• Experience within financial services would be advantageous
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• A knack for multi-tasking, prioritising, and managing time effectively
• An understanding of the financial services industry
• Excellent communication and presentation skills
• A positive attitude with a problem-solving mindset

Job Offer

• A competitive hourly rate of around £14.43ph and weekly pay
• The chance to gain valuable experience in the financial services industry
• An inclusive and supportive team environment
• A central location in Sale with excellent transportation links