Temporary Customer Service Advisor

Looking for a temporary customer service advisor to join a busy company for a minimum of 4 months.

Client Details

Our client is a small-sized organisation in the property industry known for its customer-focused services and efficient operations. They are committed to providing a supportive and professional environment for their team.

Description

• Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
• Resolve customer issues by liaising with relevant departments and ensuring a satisfactory outcome.
• Maintain accurate records of customer interactions and property-related details in the system.
• Assist with scheduling property viewings and coordinating with tenants and landlords.
• Provide updates and follow-ups to customers regarding their queries or ongoing cases.
• Collaborate with team members to improve processes and enhance the customer experience.
• Ensure compliance with company policies and property industry regulations.
• Support other administrative tasks as needed within the customer service department.

Profile

• Previous experience in customer service roles, ideally within the property industry.
• Strong communication and interpersonal skills to engage effectively with clients and colleagues.
• Attention to detail and organisational skills to manage multiple tasks efficiently.
• Proficiency in using computer systems and software for record-keeping and correspondence.
• A proactive and solution-oriented mindset to address customer concerns effectively.

Job Offer

• Temporary role with the possibility of further opportunities within the company.
• Convenient location in Bylfeet with accessible transport links.
• Chance to develop skills in customer service and property management.