Temporary Customer Service Coordinator

A Temporary Customer Service Coordinator position is available in the property industry, offering an exciting opportunity to support customer service operations. This fixed-term contract role is based in Warrington and requires strong organisational skills and attention to detail.

Client Details

The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.

Description

• To be responsible for ensuring defects are remedied in line with SLAs
• Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
• To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• To be an ambassador for the company and attend appropriate corporate and handover events
• Develop new ideas to improve the quality of build and after sales service
• Plan, prioritise and organise workloads on a daily basis
• Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Maintain accurate audit trails and ensure documentation is filed in an organised manner
• Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
• Ensure improvement in customer satisfaction ratings
• Ensuring compliance at all times with Health and Safety procedures

Profile

A successful Temporary Customer Service Coordinator should have:

• Previous experience in a customer service coordination role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• An organised approach with excellent attention to detail.
• Ability to work efficiently in a fast-paced environment.
• A proactive attitude and problem-solving mindset.

Job Offer

• Competitive salary.
• An exciting opportunity that can offer exciting career prospects.
• An opportunity to go perm.