Temporary Estates Helpdesk Co-ordinator

Temporary Estates Helpdesk Co-ordinator

Central London (on-site)
£150-£170 per day (DOE)
Full-time, immediate start

We’re seeking a proactive and customer-focused Estates Helpdesk Co-ordinator to join a busy estates and facilities team at a large public sector organisation. You'll be the first point of contact for reporting building and maintenance issues, coordinating contractor activity, and maintaining accurate records via CAFM systems.

Key duties include:

• Managing and triaging helpdesk requests

• Liaising with contractors and internal teams

• Monitoring SLAs and updating CAFM records

• Generating and analysing service reports

• Delivering excellent customer service to staff and students

Requirements:

• Prior experience in facilities helpdesk or estates admin

• Strong CAFM system knowledge (e.g. Planon, Concept, etc.)

• Confident communicator across phone, email and face-to-face

• Highly organised with strong attention to detail

This is a great opportunity to join a well-established team in a fast-paced, rewarding environment.