Temporary Online Customer Service Agent

£12.30 per hour | Hybrid Working | Free Parking

Location: Central Rochdale

Hours: Tuesday to Saturday, 9:00am – 5:00pm

Are you a confident communicator with a passion for delivering great customer service?

Our Rochdale-based client is seeking a Temporary Customer Service Agent to support their team during a busy summer period (circa 3 month). This role offers a flexible hybrid working pattern, free parking, and a welcoming team environment.

This role offers an immediate start.

THE JOB

What you’ll be doing:

• Handling customer enquiries across multiple channels – via phone, email, live chat, and online marketplaces (Amazon, eBay, TikTok)
• Processing orders, returns, payments, warranty claims, and replacements accurately and efficiently
• Tracking deliveries and managing parcel investigations and courier claims
• Resolving issues within agreed timeframes, ensuring clear communication and customer satisfaction throughout
• Maintaining accurate records and providing follow-up support where needed

THE PERSON

What we’re looking for:

• At least 1 year of experience in online customer service, ideally in a contact centre or e-commerce environment
• Confident communicator with excellent written and verbal skills
• Comfortable using CRM tools and familiar with online platforms such as Amazon, eBay, and TikTok
• Calm and patient when handling challenging situations
• Organised, detail-oriented, and able to manage multiple tasks effectively
• Flexible and dependable, with a willingness to cover additional shifts if required

THE BENEFITS

• £12.30 per hour
• Circa 3 months (potential temp to perm)
• Flexible hybrid working (home and office-based)
• Free on-site parking
• Casual Fridays
• Convenient location: walking distance from Rochdale’s train, tram, and bus stations

If you're passionate about providing great service and thrive in a fast-paced environment, we’d love to hear from you.

Please note: Applicants must have the right to work in the UK. We are unable to offer sponsorship for this role.