Temporary Out of Hours Call Handler

We are seeking an efficient Temporary Out of Hours Call Handler who will be responsible for providing excellent customer service and handling customer inquiries outside regular working hours. The role involves working in a fast-paced environment where quick thinking and problem-solving skills are essential.

Client Details

Our client is a well-respected player in the Business Services industry. They are a large organisation with a strong presence in the UK, known for their commitment to providing exceptional customer service. Their team in Rochdale is particularly recognised for its friendly and supportive work environment.

Description

• Answering inbound calls from customers promptly and professionally.
• Resolving customer issues effectively and efficiently.
• Logging all calls and enquiries on the company's system accurately.
• Providing customers with information about products and services.
• Escalating complex issues to the appropriate team for resolution.
• Working collaboratively with team members to ensure excellent service delivery.
• Upholding the company's customer service standards at all times.
• Adapting to changing business needs and working hours as required.

Profile

A successful Temporary Out of Hours Call Handler should have:

• Excellent communication and interpersonal skills.
• Proven ability to handle customer enquiries effectively.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work independently and in a team.
• Proficiency in using computer systems and software.
• Flexibility to work outside regular business hours.
• Dedication to providing exceptional customer service.

Job Offer

• Weekly pay.
• Parking on-site at the office.
• The opportunity to work in a supportive and friendly environment.
• The chance to gain valuable experience in the Business Services industry.
• The satisfaction of providing excellent customer service to a diverse range of customers.

If you're ready to take on an exciting and rewarding role in Rochdale, we encourage you to apply today.