Tenancy & Neighbourhood Officer

Tenancy & Neighbourhood Officer

We are currently recruiting for an experienced and proactive Tenancy & Neighbourhood Officer to deliver a highly visible, effective, and customer-focused housing management service.

This is an exciting opportunity for someone passionate about making a difference in local communities, with strong tenancy management, estate management, and community safety experience.

Hybrid role - 3 days per week on site

Key Responsibilities:

• Provide a visible, proactive tenancy and neighbourhood management service across a defined patch
• Respond to tenancy breaches, including anti-social behaviour, within agreed timescales using appropriate support or enforcement action
• Manage void properties to ensure quick turnaround and help meet key performance targets
• Carry out welcome visits and support new tenants with tenancy obligations and practical advice
• Identify and act on safeguarding concerns and customer vulnerabilities through assessments and support referrals
• Work with the Lettings Team to ensure fair allocations and sustainable communities
• Engage with tenants' groups, local representatives and community organisations to support local initiatives
• Work with residents and partners to improve estate environments and organise clean-up campaigns
• Complete estate inspections and take follow-up action on repairs and communal area concerns
• Build strong local knowledge and feed into multi-agency meetings, including police and support services
• Support low-level tenancy needs and escalate complex issues when necessary

About You:

We are looking for someone who has:

• Experience in social housing, including estate or tenancy management or community safety roles
• The ability to work independently, manage a varied caseload, and meet performance targets
• Strong communication and customer service skills, with a positive, solution-focused approach
• Confidence to deal with challenging situations and a clear understanding of tenancy enforcement procedures
• Working knowledge of safeguarding processes and community support pathways
• A valid driver's licence and willingness to travel as required

Essential Requirements:

• NVQ Level 3 or equivalent experience in housing or a related field
• Strong understanding of housing management, anti-social behaviour, and tenancy sustainment
• Ability to work flexibly, including occasional evening or weekend work to meet community needs