C

Tenancy & Neighbourhood Officer

icon building Company : Confidential
icon briefcase Job Type : Contract

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Tenancy & Neighbourhood Officer

Tenancy & Neighbourhood Officer

We are currently recruiting for an experienced and proactive Tenancy & Neighbourhood Officer to deliver a highly visible, effective, and customer-focused housing management service.

This is an exciting opportunity for someone passionate about making a difference in local communities, with strong tenancy management, estate management, and community safety experience.

Hybrid role - 3 days per week on site

Key Responsibilities:

  • Provide a visible, proactive tenancy and neighbourhood management service across a defined patch
  • Respond to tenancy breaches, including anti-social behaviour, within agreed timescales using appropriate support or enforcement action
  • Manage void properties to ensure quick turnaround and help meet key performance targets
  • Carry out welcome visits and support new tenants with tenancy obligations and practical advice
  • Identify and act on safeguarding concerns and customer vulnerabilities through assessments and support referrals
  • Work with the Lettings Team to ensure fair allocations and sustainable communities
  • Engage with tenants' groups, local representatives and community organisations to support local initiatives
  • Work with residents and partners to improve estate environments and organise clean-up campaigns
  • Complete estate inspections and take follow-up action on repairs and communal area concerns
  • Build strong local knowledge and feed into multi-agency meetings, including police and support services
  • Support low-level tenancy needs and escalate complex issues when necessary

About You:

We are looking for someone who has:

  • Experience in social housing, including estate or tenancy management or community safety roles
  • The ability to work independently, manage a varied caseload, and meet performance targets
  • Strong communication and customer service skills, with a positive, solution-focused approach
  • Confidence to deal with challenging situations and a clear understanding of tenancy enforcement procedures
  • Working knowledge of safeguarding processes and community support pathways
  • A valid driver's licence and willingness to travel as required

Essential Requirements:

  • NVQ Level 3 or equivalent experience in housing or a related field
  • Strong understanding of housing management, anti-social behaviour, and tenancy sustainment
  • Ability to work flexibly, including occasional evening or weekend work to meet community needs
Original job Tenancy & Neighbourhood Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Tenancy & Neighbourhood Officer Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Tenancy & Neighbourhood Officer Jobs in the UK

GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast! Find the best jobs in the UK, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.