Tenancy Coordinator 12-Month Maternity Cover

Tenancy Coordinator (12-Month Maternity Cover Contract) - City of London (Hybrid Working) - £28,000 per annum

My client, a successful global property firm, are currently seeking a Tenancy Coordinator on a 12-Month Maternity cover to provide support to the residential management team in the delivery of a high-quality service to the client and tenants across a large portfolio.

You will be based in the City of London office for 3 days and working from home for the remainder 2 days.

Working across a number of portfolios, you will be responsible for the progression of AST tenancies from offer to move in alongside handling renewals. The role will be customer and client facing with the main function to deliver exemplary customer service at all stages of a tenancy.

The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn.

Duties:

• Assist in the tenancy management of properties under the direction of the Portfolio Manager
• Deal with enquiries from tenants, contractors, utility providers, local authorities, etc.
• Following the tenancy journey from start to move in, including property marketing and viewings
• Arranging holding deposits, referencing of applicants, issuing AST's and sending initial demands to the applicants
• Liaising closely with internal and external stakeholders as and when required
• Contacting tenants in advance of expiry of the tenancy fixed term, negotiating renewals and issuing paperwork as appropriate
• Providing professional advice on both tenancies and end of tenancy procedures, including advising on refurbishment works as required
• Drafting and serving legal end of tenancy notices
• Working with colleagues, agents and relevant websites / apps to understand the local markets
• Managing client websites, portals or apps as required
• Updating utility providers and local authorities of tenancy changes
• Liaise with the property accounts team over any property queries where necessary
• Undertake specific projects as requested by line manager
• Attending meetings and preparing reports with support from senior members of the team
• Responding to queries and requests in a timely manner
• Seeking opportunities to maximise fee generation and referrals to other departments
• Providing advice and developing relationships with all representatives of the client

Skills and Experience Required:

• 1 years' proven Lettings Administration or Tenancy Management experience required
• Good understanding of residential lettings compliance and ASTs
• Experience of dealing with clients and customers confidently with excellent verbal and written communication
• Team player with strong customer service skills, able to provide a helpful and polite service
• Excellent communication skills
• Focus on customer service and delivery
• Able to present at meetings
• Ability to deal with confidential information
• Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner
• Able to work under pressure to deadlines
• Careful and conscientious with an aptitude for attention to detail
• Excellent critical thinking skills with aptitude for creative problem solving
• Willingness and ability to learn on the job, keen to undertake training and career development

Hours: Monday to Friday 9am to 5:30pm (3 days in the office, 2 days working from home)
Salary: 28,000 per annum

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

Dove & Hawk is acting as an Employment Business in relation to this vacancy.