6 months contract with a Local Authority
Job Summary:
⢠The Tenancy Services Co\-ordinator will support the Tenancy and Estates Team within Housing Management at Ashfield District Council.
⢠The role involves delivering effective administrative and customer\-focused support to ensure high\-quality tenancy and estate management services.
⢠The postholder will coordinate appointments, manage tenancy\-related requests, support housing officers with visits and inspections, and provide front\-line assistance to residents.
⢠This is a temporary 26\-week position based at Urban Road, Kirkby, working full\-time office hours.
Key Duties/Accountabilities (Sample):
⢠Provide administrative support to the Tenancy/Estates Team in accordance with established procedures and service standards.
⢠Maintain and coordinate appointment systems for housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
⢠Administer mutual exchanges, tenancy successions, assignments and permission requests for Housing Officer review.
⢠Handle telephone and face\-to\-face enquiries, providing housing advice and resolving customer queries.
⢠Initiate outgoing calls and gather customer feedback to support service improvements.
⢠Support Housing Officers during tenancy visits, inspections, safe and well checks and estate\-based activities.
⢠Process requests for TV licences, keys/fobs, screening referrals and other tenancy\-related applications.
⢠Assist with sheltered scheme reviews and refurbishment activities.
⢠Provide cover for the Lifeline Service where required.
⢠Maintain accurate electronic filing systems and housing management databases, including data inputting, scanning and retrieval of records.
⢠Prepare statistical reports and performance information to support management requirements.
⢠Draft and issue standard and non\-standard tenancy correspondence.
⢠Contribute to team targets and continuous service improvement initiatives.
⢠Ensure compliance with Council policies, Health & Safety legislation, Equality and Diversity standards and data protection requirements.
Skills/Experience:
⢠Experience working within a housing management or social housing environment.
⢠Strong customer service experience, including call handling and face\-to\-face interaction.
⢠Experience working within a busy office environment.
⢠Knowledge of tenancy processes including mutual exchanges, successions and tenancy changes.
⢠Understanding of social housing issues and their impact on residents.
⢠Excellent verbal and written communication skills.
⢠Strong organisational skills with the ability to prioritise workload effectively.
⢠Ability to work independently with minimal supervision.
⢠High level of IT proficiency, including Microsoft Word, Excel and electronic record systems.
⢠Accurate data entry and record management skills.
⢠Ability to contribute to performance targets and service improvement.
Additional Information:
⢠The closing date: 18/02/2026.
⢠Location: Urban Road, Kirkby, Nottinghamshire (office\-based).
⢠Duration: 26 weeks.
⢠Hours: 37 per week (MonâThurs 08:30â17:00, Fri 08:30â16:30).
⢠Rate: £17.70 Umbrella.
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