Tenancy Specialist - London

Job Opportunity: Tenancy Specialist

Pay Rate: £24–£28 per hour PAYE / £30.53–£35.69 per hour Umbrella (Rates dependent on location and experience)
Location: Remote (with occasional visits to Croydon, CR0)
Contract Type: Temporary (until 5th September 2025, subject to change)
Hours: 36 hours per week
Start Date: ASAP
Clearance Required: Basic DBS

My client, an established Housing Association is currently seeking 3 x Tenancy Specialists to join our team on a temporary basis. This is a fantastic opportunity to contribute to one of the UK’s largest housing associations, supporting residents and ensuring tenancies are managed effectively and compassionately.

Key Responsibilities:

• Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies
• Provide advice and support to residents on tenancy-related matters, including rent arrears, anti-social behaviour, and tenancy sustainment
• Conduct virtual or in-person tenancy reviews and investigations as required
• Liaise with internal teams and external agencies to coordinate support services for residents
• Maintain accurate records and case notes using housing management systems
• Take appropriate enforcement action where necessary, in line with legal and organisational procedures
• Contribute to service improvements and ensure a high standard of customer service is delivered at all times

• Previous experience in tenancy management or a similar housing role
• Strong communication and problem-solving skills
• Ability to work independently and manage a remote workload
• A valid Basic DBS check

If you are an experiences Tenancy Specialist, please apply