Tenancy Support Officer

We have an exciting opportunity to recruit a Tenancy Support Officer in Liverpool on a temporary basis until at least the end of August 2025, paying up to £20.50 per hour.

You'll play an important role in supporting the Neighbourhoods Team, assisting to resolve various tenancy management-related requests within agreed timescales by working in collaboration with other internal colleagues, ensuring a high-quality, customer-focused service is provided.

Your new role

• Owning and resolving various tenancy management-related requests and issues in line with policy and legislation
• Processing mutual exchanges and tenancy changes such as name changes & additional names to households, collecting appropriate documentation and working in partnership with the Allocations & Lettings teams
• Dealing with sensitive bereavement calls, succession claims and investigations following tenant deaths, liaising with Legal Services and Neighbourhood Officers
• Triaging and managing initial response to customer complaints generated via email or web
• Managing all garage lettings across the group
• Dealing with tenant permission requests and communicating outcomes to tenants

What you'll need to succeed

• Proven experience working within a housing management team with a good knowledge and understanding of current housing legislation and best practice
• An understanding of various tenancy management processes including mutual exchanges, successions, allocations and lettings
• Excellent communication and interpersonal skills, with the ability to work flexibly and prioritise workload
• Experience of working in a fast-paced environment and confidence in listening, presenting and influencing others to encourage innovation

What you'll get in return

• Weekly pay
• Competitive hourly rate
• Option to be paid umbrella or PAYE

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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