Toilets Supervisor

Are you a proactive and organised individual with experience leading operational teams? We are currently seeking a Supervisor for Public Toilets to join our Facilities Services team and take responsibility for the delivery of clean, safe, and well-maintained public toilet facilities across Edinburgh

Location: Edinburgh

Job Type: Temporary ongoing

Rate of pay: £14.93 per hour

Working Hours: 4 days on 4 days off 09.00-20.30 with 60min break

Successful applicants will be responsible for the day-to-day management of a designated team of public toilet operatives, ensuring a high standard of cleanliness, hygiene, and customer service at facilities throughout the city. You will lead on the planning and supervision of cleaning schedules, maintenance support, inspections, and staff coordination.

Your duties will include:

• Plan, prioritise, and allocate staff and resources to ensure citywide toilet coverage at all times
• Monitor and allocate daily work using route planning software, schedules, and mobile technology
• Ensure staff compliance with health and safety regulations at the beginning and end of shifts, confirming driver readiness and vehicle checks (where applicable)
• Distribute daily instructions and paperwork to crews, tracking performance and completion throughout the day and on return to depot
• Monitor progress against service standards and schedules, addressing any issues that may impact delivery
• Identify and resolve performance issues, escalating or addressing them as necessary
• Maintain regular contact with site staff, responding to any on-the-job issues or emergencies
• Conduct and oversee risk assessments with staff and act to mitigate potential Health & Safety risks
• Handle and investigate complaints from members of the public, councillors, or internal departments, identifying and addressing any recurring issues
• Maintain accurate records and documentation including staff registers, vehicle/driver compliance logs, attendance, absence, and disciplinary records
• Liaise with contractors for maintenance, supply replenishment, and specialist services when needed

About You

We’re looking for someone with:

• A valid UK driving licence (essential)
• Previous supervisory experience in a similar operational environment
• Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel
• Excellent customer service and communication skills
• The ability to remain calm and professional in challenging or confrontational public situations
• Punctuality, honesty, and reliability as key personal values
• Strong problem-solving and organisational skills

?? To Apply: Please apply directly via this advert