Trade Support VP

Job Title: Trade Support VP
Contract Type: Fixed Term Contract
Contract Length: 12 months
Location: HEX

About the Role:
Our client is seeking an experienced Trade Support VP to lead daily operations within the Customer Services team. This pivotal role involves ensuring adherence to key controls and deadlines while acting as the primary point of escalation for operational issues. As a strategic leader, you will work closely with Team Leads to facilitate cross-training, succession planning, and team development.

Key Responsibilities:

• Oversee daily operations to ensure timely execution of cash pooling, interest management, and payment processing.
• Manage a team of 2 direct reports while fostering a collaborative and high-performing environment.
• Act as a subject matter expert (SME) for applicable products and projects, facilitating communication and delegation across teams.
• Enhance operational efficiency by participating in strategic initiatives and system enhancements, from requirements gathering to implementation.
• Ensure all investigations and customer queries are resolved within 24 hours, maintaining high service standards.
• Manage the SAA Messaging database and ensure accurate allocation of SWIFT messages.
• Oversee BACS-related products, including timely communication of exception reports and processing of Direct Debits.
• Build and maintain relationships with internal and external stakeholders, acting as a trusted advisor on operational matters.
• Proactively engage with customers to tailor services to meet their demands and expectations.
• Recruit, plan, and oversee team training and development, ensuring effective resource utilisation.

Qualifications:

• Proven experience in a leadership role within a related field, with a track record of achieving results.
• Strong communication skills, capable of engaging effectively with stakeholders at all levels.
• Demonstrated ability to influence and negotiate effectively.
• Energetic, flexible, and proactive leadership style, with a collaborative approach.
• In-depth knowledge of compliance and risk concepts, as well as local and global regulations.
• Strong understanding of financial products, operational processes, and infrastructure.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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