Trading Ecommerce Executive

About us:

At Nkuku, we create beautifully handmade home and lifestyle products. Working with artisans around the world, we blend timeless design with traditional craftsmanship and natural materials. Everything we do is shaped by our core values: Natural, Crafted, and Ethical – from the way we design to how we source and produce.

We are a certified B Corp, which means we believe business can be a force for good – creating beautiful products whilst doing right by the people we work with and the planet we rely on.

As a Real Living Wage Employer, we make sure everyone in our team is paid fairly and respectfully, based on the real cost of living. For us, it’s a simple but important part of doing the right thing.

Nkuku has a strong sense of family at heart. Our culture is warm, collaborative and down-to-earth, with a shared commitment to doing things properly – with care, creativity and purpose.

About this role:

This is a 3 month temporary role, with the potential to become a permanent position, with a competitive salary based on skills and experience. The Trading Executive will report to the Head of Trading. This position operates on a hybrid basis, with two days per week spent at head office for team collaboration and the remainder can be worked remotely.

The Trading Executive is a highly supportive, detail-driven role working across both D2C and Trade ecommerce channels. This role ensures the smooth day-to-day running of the websites, maintaining high standards of product data accuracy, onsite merchandising, operational communication, and internal processes.

Acting as a central support function for ecommerce, this role works closely with teams across the business to ensure clear communication and smooth execution. With a strong attention to detail, the Trading Executive ensures that product information, delivery messaging, merchandising and workflows are accurately implemented, maintained and that all products are represented correctly and consistently onsite.

With a strong operational focus, the Trading Executive helps ensure the right product is presented to the right customer, systems are reliable, and internal processes are clearly documented and continuously improved.

About your key responsibilities:

 Product Data & PIM Management (D2C & Trade)

• Own day-to-day management of PIM, ensuring product data, imagery, naming conventions and categorisation are accurate and aligned to agreed standards.


• Manage seasonal product releases to Shopify, including tagging, filters, colour pickers and product relationships.


• Work closely with NPD to ensure accurate handovers and timely launches.


• Conduct regular audits between PIM and live sites, resolving discrepancies where required.


• Support onsite imagery & Data updates.

Onsite Merchandising & Site Maintenance (D2C & Trade)

• Maintain and optimise collections, category pages and seasonal functionality (e.g. Shop the Collection, Product Selector) across D2C and Trade.


• Manage product visibility and ordering to ensure relevance, availability and a clear customer journey.


• Conduct daily site checks, resolving or escalating issues including filters, links, copy updates, archived product redirects and minor bugs

Trade & ID Merch Management 

• Oversee SparkLayer product and customer sync, investigating and resolving flagged errors.


• Create and manage ID customer accounts and support the Prospect Customer initiative in collaboration with Sales & Digital Teams.


• Act as ecommerce point of contact for Trade-related website queries and maintain up-to-date process documentation.

Site Operations & Internal Support

• Manage the shared ecommerce inbox and Monday.com Product Support board, responding to cross-functional queries including staff discounts, discount codes and onsite updates.


• Escalate issues where required and ensure clear communication across teams.

Delivery, Pre-Order & Operational Messaging

• Maintain delivery matrix across D2C and Trade and onsite messaging in collaboration with Ops.


• Act as point of contact for delivery app updates and amendments.


• Support accurate pre-order management in line with stock levels and incoming PO’s.

Workflow, Development & Reporting Support

• Create and maintain workflows within Arigato and Shopify Flow to support automation and internal notifications and workflows.


• Support testing and QA of D2C and Trade developments prior to release. Manage Okendo monthly reporting


• Stockists page maintenance in collaboration with Marketing and Sales

About you:

You will have a passion for what we stand for as a company and be interested in working for a company that puts Ethics, Sustainability and recognition and support of artisan skills at the heart of what we do.

You will naturally and intrinsically be a key brand ambassador and advocate for who we are as well as demonstrating our core values in your own choices and ideals, mixed with someone that can sell with ease rather than force.

We’re also an ethical and inclusive employer so want you to feel free to be yourself, but as importantly you should have the ability to bring our core values alive in everything you do.

About your skills and knowledge:

• Strong attention to detail


• Strong Excel skills


• Experience working within Shopify and ecommerce platforms is preferred.


• Comfortable working across multiple systems (PIM, SparkLayer, workflow tools)


• Highly organised with strong task management skills


• Confident cross-functional communicator


• Proactive, hands-on problem solver

About our Benefits:

• A competitive salary and incentives


• 25 days holiday per year


• BUPA healthcare Plan and Employee Assistance Program


• Life cover Insurance


• Company Cycle to work scheme


• Great team discounts on Nkuku products and within the Café


• Paid Charity Volunteering Days


• Charitable Giving Program


• Benefits Hub – a discount marketplace for many well-known High Street Brands


• Reciprocal Discounts with other likeminded companies


• Fitness Classes


• We’re a growing business that encourages our people to grow with us.


• To be around like-minded people who want to offer great service within a relaxed, friendly and ethically conscious environment.

About our Equality, Diversity and Inclusion principles:

Nkuku recruit based on skills and potential and we encourage applications from people of all backgrounds and life experiences. Nkuku are committed to creating an inclusive workplace where everyone feels valued.