UK Parts support Specialist - Agricultural & Construction

We are looking for a Parts Support Specilaist, you will provide essiential support to the Dealer and Key Account Parts upport teams. You will be resposnsible for assissting dealers in optimizing their spare parts procurement and logisitics operations. The role involves responding to customer needs, processing orders, manaaging deliveries, and overseeing invoicing.

Key Responsibilities:
To assist the Dealer and Key Account Parts Support team, your main responsibilities will include:
* Managing and processing back orders
* Monitoring and following up on outstanding back orders
* Providing advice on parts availability and pricing
* Responding to dealer inquiries via ASiST
* Handling inbound and outbound calls
* Generating and completing back order reports
* Investigating and addressing claims and return requests
* Submitting pricing inquiries
* Placing orders accurately and efficiently
Qualifications & Requirements:
* Strong organizational and time management skills
* Excellent communication skills, both verbal and written
* Proficiency in Microsoft Office, particularly Excel
* Fluency in English (written and spoken); additional languages are a plus but not required
* Familiarity with the agricultural industry is advantageous, though not essential
* Ability to prioritize tasks effectively and manage competing deadlines
* Familiarity with relevant software applications
* Collaborative team player, committed to contributing positively to team culture and enhancing the brand image
* Self-motivated, proactive, and dedicated to improving dealer satisfaction
* Ability to handle stress and work effectively under pressure
* Strong punctuality and time management
* Willingness to travel (up to 20% of the year)
* Comfortable with public speaking and presenting when necessary

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.