1 month contract with a Local Authority
Job Summary:
• We are seeking an experienced Visitor Services Team Leader to supervise and manage front-of-house operations in a busy, customer-facing environment.
• This is a temporary, full-time position covering sickness absence for a period of 4 weeks, starting on 1st September 2025.
• The successful candidate will oversee day-to-day activities across reception, retail, admissions, and customer bookings, ensuring excellent service delivery and operational efficiency.
Key Duties/Accountabilities (Sample):
• Supervise, train, and support front-of-house staff, ensuring high standards of customer service and effective staff rotas.
• Manage reception, shop, admissions, and booking systems.
• Handle and reconcile cash, manage petty cash, and prepare bank lodgements in line with financial procedures.
• Act as the first point of contact for customer complaints, ensuring these are managed in line with organisational policy.
• Maintain and order stock, process invoices, and liaise with suppliers for retail operations.
• Ensure public areas are kept clean and safe, carrying out routine health and safety checks.
• Analyse customer data and provide insights and recommendations to improve service and increase customer spend.
• Coordinate regular stock checks and maintain accurate inventory records.
• Oversee the presentation and functionality of merchandise displays.
• Support administrative tasks such as data entry, photocopying, and document management.
• Deliver effective communication of key business information to team members.
• Participate in recruitment, training, and staff development processes.
• Comply with all health & safety, safeguarding, and equal opportunities policies.
Skills/Experience:
• Retail operations (cash handling, purchasing, reconciliation, merchandising, stock control).
• Supervising staff in a customer-facing environment.
• Managing health & safety compliance and administrative tasks.
• Minimum 2 years’ relevant experience in all of the above areas.
• Leadership and team management.
• Excellent customer care and conflict resolution.
• Strong organisational and time-management skills.
• Proficient in standard office software and booking/finance systems.
• High attention to detail and numerical accuracy.
• Ability to work independently and under pressure.
• Strong written and verbal communication.
Additional Information:
• The closing date: 26/08/2025.
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