Voids Management Lead

Regional Void Lead

• Annual Salary: £31ph
• Location: Southgate, London
• Job Type: Temporary (4-month contract) Also a permanent opportunity available.
• Hybrid Working: Yes - 3x days office 2 days homes

We are seeking a Regional Void Lead for a temporary 4-month contract to work with a leading Housing provider. This role is crucial for managing the end-to-end process of Void Works within the region, ensuring all statutory requirements are met and performance is optimised. The successful candidate will report directly to the Regional Head of Property Services, highlighting the significance of this role within our business.

Day-to-day of the role:

• Drive key to key turnaround performance within the region, identifying efficiencies or inefficiencies and reporting these in monthly reviews.
• Organise and lead weekly meetings with key stakeholders to enhance the performance of voids in the region.
• Ensure that key stages in the void process are met within set timescales, collate evidence, and escalate when service level agreements are not being met.
• Collaborate with staff at all levels to effectively communicate, motivate, and drive performance.
• Ensure timely approvals and responses within agreed timescales.
• Address issues with scope, quality, and challenges of SOR’s, escalating promptly to resolve issues swiftly.
• Prepare monthly reports with accurate data and insights to influence decision-making regarding void management.
• Occasionally visit sites to verify scopes and provide expertise to influence final decisions.

Required Skills & Qualifications:

• Experience in a similar role or part professional qualifications.
• Strong interpersonal skills at all levels and the ability to motivate, inspire, and persuade others.
• Excellent problem-solving skills with a focus on reducing void turnaround times.
• Curious, tenacious, and practical with applied thinking.
• Proficient in Excel and experienced in creating meaningful written reports.
• Previous supervisory experience related to key tasks and performance management.
• Knowledge of NHF SOR codes and some commercial knowledge would be advantageous.

Benefits:

• Competitive salary for the contract duration.
• Hybrid working options, promoting work-life balance.
• Exposure to a dynamic and critical area of property management.

Other Requirements:

• Driving licence and insurance check required.

To apply for the Regional Void Lead position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Mel Applin @ Reed