Webchat Advisor

We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through online chat platform. Understanding customer needs and building trust is essential in providing a rememberable personal experience.

What will I do as a Web Chat Sales Advisor?

• Manage inbound chats and build rapport with customers
• Pitch products and plans based on customer accounts
• Multi-task with inbound queries and reply to all in a timely manner
• Discuss new deals and cross-sell additional products
• Establish a strong digital presence in keeping with the brand
• Achieve and exceed sales and productivity targets
• Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.
• Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online

A few things you will need:

• To be computer literate with fast and accurate keyboard skills
• Excellent written communication skills including grammar and spelling
• The ability to multi-task to complete multiple chats

In return for your hard work, we offer:

• Monthly Basic Salary + UNCAPPED commission
• Internal training and development opportunities
• On-going incentives throughout the months alongside commission
• 28 Days Holiday & your birthday off every year on pay!
• Company Pension
• Discounts with some of the highstreets biggest brands & MUCH MORE

Shifts & Salary:

41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm.

Commission earnings ON TOP of your basic wage average around £500 a month!!

To Apply, send an up-to-date CV.