Welfare Benefits Adviser

Are you passionate about social justice and income equality? Do you have the expertise to help young people navigate the welfare system and maximise their financial independence? If so, we want you on our team!

As a Welfare Benefits Adviser, you'll provide expert, person-centred advice to Care Experienced Young People (CEYP) across Croydon. You'll help them access their full benefit entitlements, challenge incorrect decisions, and support them through appeals and tribunals. Your work will directly combat poverty and promote independence for young people transitioning into adulthood.

• Welfare Benefits Adviser
• Public Sector - Local Authority
• Temporary Role - currently to April 2026
• Full Time - Monday to Friday, 36 hours per week
• Hybrid Working - 3 days in office, 2 days at home
• IT equipment provided
• ASAP start

• Deliver a full welfare benefits casework service including disability benefits, tax credits, and financial support (e.g. grants, travel, health costs).
• Conduct home visits and outreach sessions to promote benefit take-up.
• Challenge incorrect benefit decisions and support clients through appeals and tribunals.
• Prepare and present cases using relevant legislation and case law.
• Liaise with DWP, HMRC, and local council departments on behalf of clients with additional needs (e.g. low literacy, mental health).

• Identify gaps in advice provision and help establish new services.
• Collect and analyse service data for reporting and evaluation.
• Contribute to newsletters and promotional materials.
• Attend steering groups and review meetings with funders and partners.

• Maintain accurate and up-to-date case records (manual and digital).
• Use IT systems for document production and case tracking.
• Keep a reference library of legislation and case law.
• Ensure compliance with Data Protection and confidentiality policies.

• In-depth knowledge of Universal Credit, Housing Benefit, Council Tax Support, and disability-related benefits
• Experience in casework, appeals, and tribunal representation
• Ability to deliver training to professionals and advocate for clients with complex needs
• Strong communication and negotiation skills, with a commitment to diversity and inclusion
• Confidence using IT systems for case recording and reporting

• CEYP tenants and their families
• Social workers, housing teams, and voluntary sector partners
• DWP, HMRC, and local authority departments

• Flexibility to work occasional evenings
• Ability to travel independently across the borough
• Enhanced DBS check required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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