Account Management Support Specialist

Account Management Support Specialist Location Richmond : Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. Team Description Sabre Hospitality Solutions serves more than 40,000 hotel properties worldwide. As Sabre's fastest-growing business unit, we provide a comprehensive suite of best-in-class solutions to empower hotels and hotel chains to better market and sell their products, improve guest experience and provide true hospitality. The sales and account management team is a highly demanding team, driven by their eagerness to be fast and efficiently in order to meet targets and deliver great service to our customers. The role is to support the AM team to increase productivity and compliance. They will also aim to reduce friction in the sales process, with the end goal to allow the SAM team to be more successful in their day-to-day activities. Role and Responsibilities:

• Provide support to the Area Director as required to ensure optimum efficiency in the overall SAM team
• Under direct supervision, responsible for interfacing with customers and account managers
• Managing Sales Force related processes and assist with reporting tools
• Support with preparation for customer meetings such as business review presentation, audits/report extractions
• Assists Develops and maintains positive customer relations and coordinates various functions within
• Ensures customer requests are handled appropriately and in a timely manner.
• If needed the AMO will own a portfolio of accounts within the region
• Provide financial regional updates on monthly international team calls
• Work with your immediate line manager and organize the monthly sales strategy calls and run monthly analytic reports
• Qualify leads, escalate and/or assist with further cultivating the opportunities with AMs
• Operational support including:
• • Auto renewals / terminations
• • General SF updates and tasks
• • Routine opportunities / ROIs / Contracts
• • Assisting to research the status of defects- escalation
• • Assist with the quality and management of the pipeline
• • Reporting / cases
Qualifications and Education Requirements:
• Previous Administration Operations experience is essential, preferably in a recurring sales organization, Hospitality or Travel.
• At least 2 years' experience and high level of knowledge of excel, power point is essential. Bachelor's degree preferred.
Must Have skills
• Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams. Ability to forge solid internal relationships.
• Experience managing multiple projects.
• Self-directed with a start-up mentality. Resourceful, innovative, and adaptable. Comfortable in a rapidly evolving environment, and skilled in change management
• Advanced Excel, (inc. Pivots, VLOOKUP & Conditional Formatting)
• Advanced Word, and PowerPoint
• Excellent written and verbal communication skills. Fluency in English is a must.
• Presentation skills - translating numbers & trends for wider audience.
• Fluent in English
Nice to Have
• Experience in any of Tableau, QlikView
• French, German or Italian
Personal Skills
• Unafraid to challenge others, to hold themselves and others to account
• Set and maintain high standards
• Analytical mindset, excellent data skills
• Detail driven
• Ability to work under pressure and at a high pace
• Good prioritization & time management skills
• An ability to work cross-functionally and influence decision making
• Take personal responsibility to meet commitments and actively seeks additional responsibility
• Team player with exceptional communication skills
• Desire to grow and evolve
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.