Account Manager

Introduction

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking to recruit a dynamic and proactive individual to join our Specialty Team in Ipswich in an Account Manager role.

Working on a varied portfolio of Specialty Clients, this exciting role requires the management and coordination of all post placement services delivered to your allocated Clients.

• Know the Client’s business and their reinsurance programmes, collaborating with sales team to understand any client requirements
• Acts as a point of contact to Client, Broker, Local Overseas Offices, Market and Management for assigned accounts
• Improve the overall customer relationship, delivering reliable administrative support and Client service
• Establish what services the Client values, providing clear, accurate, timely and relevant material including MI as required by the Client, Broker and Local office
• Responsible for ensuring all post placement servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and Clients expectations, being responsible for end to end process until full payment to/from all parties
• Work with broking team to ensure they are kept informed of issues and developing situations are raised as vital
• Maintains ultimate responsibility for coordinating query resolution with the Client and ensuring effective management of queries per Client instructions
• Coordinates and attends technical and claim audits when necessary
• Monitoring of contract or program experience for assigned Clients, being aware of any anomalies and raising any concerns to the Account Executive as appropriate
• Coordinates with all internal stakeholders relative to the Client portfolio and works together with the Account Executive
• Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are raised to management
• Adheres to standard internal processes, policies and procedures, and other external regulatory requirements
• Compliance with legal requirements, industry regulations, organisational policies and Gallagher Re best practice and professional codes
• Coordinates regular engagements to ensure Client satisfaction and to gain a knowledge of Clients business and operating environment
• Undertake travel as required to Clients, Reinsurers and/or other Gallagher Re offices and attend relevant meetings, ensure meeting notes and follow-up actions are completed
• Technical knowledge of Reinsurance business and all servicing functions essential pertinent to the client

• Educated to A-Level standard or equivalent
• Knowledge of Reinsurance products and services
• Insurance/ Reinsurance experience essential
• Strong IT skills (Microsoft Office)
• Excellent communication skills (Written and Verbal)
• Attention to detail
• Ability to organise and prioritise
• Confident to work in a team and autonomously; and general willingness to learn and grow
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.