Account Manager (f/m/x)

ALTIDO by Joivy

ALTIDO by Joivy is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering coliving company in France
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: coworking space and community hub in the heart of Milan

ROLE & TEAM

We are currently looking for an Account Manager who will lead and manage our clients relations, portfolio & properties and market engagement in Edinburgh.

Here below are some examples of your core activities:

Client Relationship

• Personally handle client accounts, including monthly reporting and quarterly catch-ups
• Build and maintain strong relationships with clients across the UK portfolio
• Liaise with central departments, acting in the interests of clients
• Understand client needs, anticipate challenges, and proactively address concerns to ensure overall success for your team and optimum client retention
• Oversee the end of month accounting process
• Develop and delivery regular client communications, for example newsletters
• Delivering the ‘soft side’ of the relationship, for example client lunches, birthday and holiday gifts, or otherwise identifying when and how a relationship can be lubricated

Portfolio & Property Management

• Working with the Onboarding and Operations teams to ensure a smooth transition into the portfolio and a successful start to the relationship
• Oversee and drive optimum revenue generation from the portfolio, including booking generation, and ancillary services to both guests and clients
• Work cross functionally with all departments to ensure the smooth running and quality of each individual property, with an emphasis on proactivity
• Escalation point for other departments to make critical decisions

Market Engagement

• Stay abreast of local market trends, competitor activities, and legal and regulatory requirements to advise clients and ensure compliance

What you’ll need to be successful in this role if you have

• Excellent project management and time management
• Developed communications skills, empathy, active listening
• In-depth knowledge on business sector and specifics on local market
• Self-confidence and ability to delegate tasks
• IT knowledge of internal software (Airtable, PMS, MS Office)

In Joivy we are:

• Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role;
• Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
• Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
• Problem-solver by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking;
• Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria

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