Client Account Associate

We are currently looking for a Client Account Associate to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for sales, business development, client support, troubleshooting and maintaining client relationships.

Your responsibilities will include:

• Handling incoming calls, answering customer inquiries and troubleshooting problems
• Ensuring the accuracy of customer due diligence files during the client on-boarding process
• Providing product training to clients via phone and digital or face-to-face meetings
• Being responsible for account management and business development

About you:

The ideal applicant will be a self-starter with strong problem-solving skills who speaks highly fluent English and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and is interested in a career in sales. The role offers great progression to go further up the career ladder. Profile:

• Required to be fluent in English to mother tongue standard, both written and spoken
• Fluency in another language highly beneficial
• Previous experience in a customer service or client services role
• Bachelor's degree or equivalent preferred
• Excellent verbal and written communication skills and good relationship-building skills
• Ability to stay calm under pressure and able to de-escalate calls
• Great attention to detail and strong analytical skills
• Sales attitude to pursue a career in business development
• IT proficient including strong MS Office skills, including advanced Excel skills

To apply, please send your CV in English and in Word format to Ismael.
language matters is acting as an employment agency in relation to this vacancy.