Key Account Operations Manager

Join Our Team as a Key Account Operations Manager!

Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets.

Location : Heathrow, UK

Hours : Monday to Friday - 9:00 to 17:30

What will you be doing?

• Implement new Key account business, establishing communication lines, SOPs, and credit applications.
• Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals.
• Develop and implement strategies, goals, and policies for Key account customers.
• Maintain a deep understanding of Key account customers' needs, developing SOPs to exceed expectations.
• Build relationships with internal and external stakeholders to meet expectations.
• Investigate and respond promptly to customer inquiries, problems, complaints, and escalations.
• Manage performance of direct reports, providing support, guidance, and development opportunities.
• Foster effective communication within and across teams, facilitating regular operational meetings and conveying key information.
• Drive financial performance to achieve departmental growth and profitability targets.
• Contribute to annual business planning and budgeting processes.
• Manage business processes for accurate invoicing and vendor/carrier billing.

What will you be doing?

• Strong experience in freight forwarding, particularly in Air freight, demonstrating excellent operational and industry knowledge.
• Proven track record in people management, showcasing effective leadership skills and the ability to motivate and guide teams.
• Demonstrated success in Key Account Management, with a strong understanding of customer needs and the ability to build lasting relationships.
• Exceptional leadership and interpersonal skills, capable of influencing stakeholders at all levels.
• Outstanding relationship-building abilities, fostering strong connections both internally and with suppliers and customers.
• Exceptional customer service skills, adept at understanding and fulfilling customer requirements to exceed expectations.
• Experience in managing budgets and KPIs, consistently delivering results in line with targets.

What We Offer

• Career paths and development opportunities
• Hybrid working
• 25 days holiday + day off for your birthday
• Pension scheme with up to 6% employer contributions
• Private healthcare
• Bonus scheme - 15%
• Car allowance

Next Steps

Please apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so submit your application as soon as possible!

At DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Please note that candidates will be subject to the necessary right to work checks for the UK, 5 years referencing and a criminal records check.